New Claims System Update

Provider Manual
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7 Quality Management

7.2 Care Coordination Policy Board

The Care Coordination Policy Board has multiple purposes. The CCPB assesses levels and quality of care provided to members and recommends, evaluates and monitors standards of care. The CCPB identifies opportunities to improve services and clinical performance by establishing, reviewing and updating Clinical Practice Guidelines based on review of demographic and epidemiologic information to target high-volume, high-risk and problem-prone conditions.

The CCPB oversees the peer review process that provides a systematic approach for the monitoring of quality and the appropriateness of care. The CCPB advises the health plan administration in any aspect of the health plan policy or operation affecting network providers or members. The CCPB approves and provides oversight of the peer review process, the QM Program and the Utilization Review Program. It oversees and makes recommendations regarding health promotion activities.

The CCPB's responsibilities are to:

  • Utilize an ongoing peer review system to monitor practice patterns to identify appropriateness of care and to       improve risk prevention activities.
  • Approve clinical protocols/guidelines that help ensure the delivery of quality care and appropriate resource        utilization.
  • Review clinical study design and results.
  • Develop action plans/recommendations regarding clinical quality improvement studies.
  • Oversee member access to care.
  • Review and provide feedback regarding new technologies.
  • Approve recommendations from subordinate committees.