To download a copy of Utilization Management FAQ, click here.
IntegraNet Health is delegated to provide utilization management for IntegraNet Medicare Advantage members covered by SCAN Health or VERDA Healthcare.
Each provider is soley responsible for and are strongly encouraged to verify authorization requirements for their services before rendering COVERED Services.
Tips
Benefits of Portal Use
Allows providers to
Prior authorizations denied for lack of medical necessity will be notified by phone of the determination and peer to peer with the Utilization Management Medical Director will be offered. Providers who wish to initiate peer to peer, have 24 hours from time of the notification to request peer review. Peer review can be scheduled by calling (281) 447-6800.
Appeals for administrative denials (i.e. failure to obtain prior authorization, inappropriate level of care, late notification, or referral to an out of network provider) are to be submitted to:
Appeals for lack of medical necessity denials are to be submitted to:
Scan Health:
For a Fast Appeal
For a Standard Appeal
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Scan
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Attn: Grievance and Appeals Department
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P.O. Box 22644
Long Beach, CA 90801-5644
Verda Healthcare of Texas:
For a Fast Appeal
For a Standard Appeal
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*Phone: 1-888-256-5123
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*Fax: 1-714-845-9839
Verda Healthcare
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7755 Center Ave., Ste. 1200
Huntington Beach, CA 92647