New Claims System Update

At IntegraNet Health

At IntegraNet Health, we believe it is essential that our providers and staff have a solid understanding of our contracted health plans as well as our established quality and performance measures. Within 30 days of successful completion of provider credentialing and approval to participate in our network, our provider relations department conducts an on-site orientation for providers and their staff. This training covers all provider manuals for each health plan, policies and procedures, software integration and pay for performance criteria.

A provider relations representative is assigned to each participating provider based on geographic location. As a follow-up to the initial orientation session, the assigned provider relations representative regularly contacts each provider and staff to act as a liaison between the provider and IntegraNet Health’s contracted health plans.

IntegraNet Health’s provider relations representatives are available to assist you with:

  • Providing membership rosters, HEDIS reports and Five Star Criteria, pay for performance status, care coordination assistance for patient care
  • Delivering resource information such as provider directories and quick reference guides
  • Assist with NCQA certification for Patient Centered Medical Home
  • Utilization of IntegraNet Health resources and value added services
  • Assisting with claims issues and complaint resolution
  • Specialty recruitment when needed
  • ACO/GPRO reporting
  • Coordinating Coding Education assistance

If you are already an IntegraNet Health member but are not sure who your Representative is, please reference the list below:

For Provider Services, please contact us

Phone: (833) 908-0105 or (832) 320-7200


Eric Gant

Provider Relations Representative Central

Direct Phone :832-320-3976

Direct Fax: 832-320-3976

Email: [email protected]

Monique Tillis

Provider Relations Representative South, SE, East

Direct Phone: 832-320-3967

Direct Fax: 832-320-3967

Email: [email protected]

Patricia Hernandez

Provider Relations Representative North, NE, NW

Direct Phone: 832-320-3992

Direct Fax: 832-320-3992

Email: [email protected]

San Antonio

Lorenzo Lopez

Provider Relations Representative

Direct Phone: 210-664-4023

Direct Fax: 210-664-4023

Email: [email protected]


Jack Russell

Provider Relations Representative North

Direct Phone: 972-764-0971

Direct Fax: 972-764-0971

Email: [email protected]

If you are not yet an IntegraNet Health member but are interested in joining the IntegraNet Health system, please contact us for more details.