New Claims System Update
Scan Health
IntegraNet Health is implementing an upgrade to a new claims processing system and Provider Portal. Claims for dates of service on or after January 1, 2024, are currently being processed. We ask that you bear with us during the transition of services as we continue to strive to make our service better. To enroll in the new portal click "Login" on the provider portal link below.
SCAN HEALTH
Claim payment for Medicare Advantage members:
- Use Availity Provider Portal to verify eligibility and claims payor: https://www.availity.com
- Questions regarding the members Benefits Package contact Scan Health: 877-778-7226
- Verify provider network status with IntegraNet visit our Provider Directory on our website
- Timely filing for In-Network providers: 95 days from date of service
CLAIMS PORTAL
- Submit claims electronically
- Check the status of an existing claim
- Download EOP's and/or 835 remittances
- Check Eligibility
- Available to Network and Non-Network providers
Self-Register: https://integranet.quickcap.net/
PAPER CLAIMS
- Original, red and white CMS-1500 or CMS 1450 with black machine printed text
- Attachments must be on 8.5"x11" paper accompanied by valid claim form
- No photocopies or altered claims will be accepted
| HOW TO SUBMIT A NEW CLAIM, CORRECTED CLAIM, OR RESUBMIT A CLAIM | ||
|---|---|---|
| Paper Claim | Electronic Claim | Payor ID |
| IntegraNet Health Claims Department c/o Scan Health P.O. Box 925159 Houston, TX 77292 |
Provider Portal https://visibiledi.com/integranet/Account/Register |
Payor ID = ISCN1 Clearinghouse: VisibilEdi.com *Contact your clearing house directly for variations of this payor ID |
Claims Processing Department Customer Service: (832) 320-7220 Problems with Provider Portal submit a web-ticket (not for claim submissions):
Provider portal & Appeal Status form
|
DO NOT SUBMIT PAPER/ELECTRONIC CLAIMS TO APPEAL AND RECONSIDERATIONS THESE WILL NOT BE PROCESSED FOR PAYMENT Appeals and Reconsiderations (also see Appeals FAQ): Fax 1-800-783-9885 |
Effective October 1st to file an appeal or reconsideration please file to: IntegraNet Health C/O Appeals and Reconsiderations 2900 N. Loop West Suite 700 Houston, TX 77092 or file online via the IntegraNet portal at www.inetdr.com |
PRIOR AUTHORIZATION
Providers are solely responsible for and are strongly encouraged to verify authorization requirements prior to rendering service. All questions regarding prior authorizations call:
Utilization Management: 281-591-5289.